ORDER STATUS

How can I change my address or phone number in an order?

Contact us at support@laadorncosmetics.com or +91 70218 03362 before your order is shipped. Once shipped, changes cannot be made.

How do I check my order status?

Track your order under the "Order History" section in your "My Account" or use the tracking details sent to your registered phone number.

Why is my order not showing?

If your recent order is missing from "Order History" after payment, contact us for assistance.

What should I do if my order delivery fails?

Reach out to us at support@laadorncosmetics.com or +91 70218 03362 for resolution.

RETURNS AND REFUNDS

RETURNS AND EXCHANGES POLICY

At LA ADORN, we have a strict no return policy except in cases where you receive the wrong product. Exchanges are allowed only if the product is damaged during transit and remains unopened.

Conditions for Exchange:

The product must be damaged during transit and not opened.

Exchange requests must be initiated within 5 days of order delivery.

The original packaging, including labels, tags, and barcodes, must be intact.

How to Request an Exchange:

Contact our support team at support@laadorncosmetics.com or +91 70218 03362 within 5 days of delivery.

Provide your order ID along with clear images of the damaged, unopened product and the invoice.

Our team will review your request and arrange a pickup if eligible.

Once we receive and verify the product, we will process the exchange and ship a replacement.

Additional Information:

If a replacement is unavailable, we will issue a refund.

Opened or used products are not eligible for exchange.

We do not accept returns for any other reasons.

For further assistance, reach out to our customer support team.

CANCELLATIONS:

How do I cancel an order?

Before shipment: Contact us to cancel, and we will process a refund within 48 business hours.
After shipment: Refuse delivery, and we will process the refund upon receiving the product.

Are there cancellation charges?
No, there are no cancellation charges.

ORDER PLACEMENT

How do I create a LA ADORN account?

Sign up with your name, email, and password.

Can I edit my order after confirmation?

Yes, but only if it has not been shipped.

How do I know my order is confirmed?

You will receive an order confirmation email with tracking details.

SHIPPING & DELIVERY

What is the delivery time?

Orders are dispatched within 2-5 business days.

Are there shipping charges?

No shipping charges across India.

GIFT WRAP

Is gift wrapping available?

Yes, and it's free! Add your request in the "Notes" section at checkout.

AUTHENTICITY & STORAGE

Are LA ADORN products genuine?

Yes, all products are 100% authentic and stored under proper conditions.

PAYMENTS

What payment methods are accepted?

Debit/Credit Cards

Net Banking

UPI

Wallets

Cash on Delivery

Is online payment secure?

Yes, we use industry-standard secure payment gateways for all transactions.

For further queries, contact us at support@laadorncosmetics.com or +91 70218 03362.